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In Episode 62 of Founder To Founder, Phil speaks with Jessica Christiansen-Franks, an urban designer and social entrepreneur who has dedicated her career to understanding the social implications of urbanisation. Jessica has an insatiable curiosity about how cities work which has seen her work across Australia, as well as the United Kingdom, Canada, India, China, Vietnam and the Philippines. 

Passionate about creating liveable, equitable and interesting cities, Jessica has over fifteen years experience working across urban design, placemaking, community development and citizen engagement, and been involved in some of Australia's most complex and notable urban development projects. 

As the CEO and Co-Founder of Neighbourlytics, Jessica is focussed on using big data to provide insights into the unique local identity of neighbourhoods to create places people love and feel connected to.

Phil and Jessica talk about the rollercoaster of creating a data aggregation business, harnessing the passion of team members and the three habits that make founders successful. 


  • Connect with Jessica on LinkedIn 
  • Visit Jessica's venture, Neigbourlytics
  • Audible - Get a FREE Audiobook & 30-Day Trial if you’re not currently a member!

3 key points

  • Businesses that rely on using data from platforms like Facebook, Google and LinkedIn need to remember they can change the rules and access at their discretion. As a result you need to build in data resilience from the beginning (15:40)
  • Know what you don’t know and always ask for help, particularly when it comes to outsourcing software development (21:11)
  • Never sacrifice team reflection time, it is essential time to communicate plans, progress and things that are keeping a small team awake at night. It might seem like something you can postpone or miss once in while but that is a mistake (25:06)